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Academic Vitae

Research Activities

Professional Activities

Evaluation and Accountability

In the social services climate of today, it has become very important for service providers to be able to demonstrate the value of the services they provide and the impact of those services on the lives of their clients. Funders demand it, employers require it, and clients deserve it.

I have been working on ways to evaluate the effectiveness of counselling interventions for over 25 years, publishing my first paper in this area in 1984 (Hiebert, B. (1984). Counsellor effectiveness: An instructional approach. Personnel and Guidance Journal, 62, 597-601.). Most recently I have been working with colleagues to develop ways to integrate the documentation of client change into the regular service delivery processes that counsellors and guidance practitioners use. When this approach is successful, it results in service providers always asking themselves 2 foundational questions in tandem: (a) What intervention would be most appropriate to help this client achieve his or her goals? and (b) How will we tell how well the intervention is working? We work towards helping counsellors and other service providers to reformulate their professional identity to include both processes (what counsellors and clients do) and outcomes (what client changes take place). My work in evidence-based practice has focused on ways to provide evidence of the predictability of counselling outcomes other than Randomized Controlled Trials, especially ways that practitioners can use evidence gathered from their own practice to demonstrate the efficacy of counselling interventions. Several papers have summarized this work: